Transforming your communications with contact center solutions
Nextiva Contact Center Solutions
Business phone service for every organization
Scalable & efficient
Improve deployment speedInstantly access enterprise-grade contact center solutions and quickly scale to respond to fluctuations in activity volume without changing your infrastructure settings. Maintain efficient staffing so your customers don’t remain on hold. Provide automated call-back and responses to your incoming callers, chats, and emails. Increase your first contact resolution through advanced routing options.
Communicate on every channel with Contact CenterWith Nextiva Contact Center plans, voice, email, and chat are managed and administered in one portal to eliminate siloed voice and non-voice interactions. Interactions for all channels are stored together, eliminating the need for multiple tracking tools.
Utilize a flexible staffing structure
Nextiva’s management system allows you to monitor and modify your employees’ communication, regardless of where they are located. Route incoming calls to employees based on agent or team skill sets. Staff based on customer demand and route overflow calls to external agents. Monitor call volume and flow through your dashboard and activity reports.
Manage your communications from anywhere
Utilize the NextOS unified communications online dashboard to instantly monitor the pulse of your business throughout the workday.Manage your dashboard on any internet browser or mobile device. Identify bottlenecks, availability issues, and employee productivity. Manage all of your incoming and outgoing communications with one simple click.
Fiscally a no-brainer
Experience dramatic cost savingsWith minimal upfront costs and flexible pricing, companies of any size experience dramatic cost savings with call center phone service in the cloud. Use your existing devices to reduce office hardware requirements. Blend your on-premise and virtual agents to minimize rent expenses. Nextiva’s hosted contact centers don’t require complex equipment.
Everything you’d expect, and then someTo run a world class contact center
Route based on agent skill
Route based on priority
Monitor real-time agent performance
Generate historical performance reports
Interactive Voice Response
Send reminders and surveys
Database lookups and outbound dialing
Real Time Analytics
Generate historical reports
Make better, faster decisions
Track All Interactions
Chat/voice/email in one place
Remote agents can log in from anywhere
Monitor activity and performance